Privacy policy.

Introduction

ThroughFilm is a Video Production Community Interest Company aiming to make high quality storytelling more affordable and accessible for the Voluntary and Community Sector.

Visit our Community and Corporate pages to find out more. 

Our commitment

ThroughFilm is committed to ensuring this policy complies with the UK General Data Protection Regulation (GDPR), and we have done a data audit so that we know what personal information we hold and process. We also make sure that our online systems, databases and storage systems are GDPR-compliant and this will be reviewed and updated on a regular basis.

We will only use your data as stated below in this privacy policy. This privacy policy applies to our use of all data collected by us as part of a client commission, or provided by you through this website. 

This policy went into effect on 09.03.2023 and was updated on 27.06.2024.

Please read this privacy policy carefully.

Types of data we collect on this website

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Squarespace

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

Blog

This website includes commenting functionality on some pages which enables you to post a comment. This website collects personal data when you post a comment, including:

  • Your name (which will be displayed as part of your posted comment)

  • Your email address (optional, to let you know if someone replies to your comment)

  • Your website URL (optional)

This website includes “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:

  • Information about your browser, network and device

  • Details about the web page or content you shared or proposed to share

  • Your IP address

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

Links to Third-Party Websites

throughfilm.org may occasionally include links to third party websites if they are of interest. If you click on any third-party links, they will not be under ThroughFilm’s control and any information you submit will be governed by their own privacy policy. Please read their privacy policies before submitting any personal information.

Contact Form

  • Your name 

  • Your email address

  • Any other information you wish to share when making an enquiry

By submitting the contact form on the website you are giving ThroughFilm consent to contact you and store this data. You can withdraw consent for us to store this information at any point, to do so, contact hello@throughfilm.org and your request will be handled immediately.

Types of data we collect elsewhere

Visual identity & personal information

If you agree to be involved in filming and we work together on a project, we will likely have access to information such as your name, email address, telephone number and other information you wish to provide, and if applicable, your visual identity.

We also supply release forms, by signing the release form you authorise ThroughFilm the right to take, edit, alter, copy, exhibit, publish, distribute, and make use of any and all video taken of you to be used in and/or for any lawful purpose. 

The authorisation extends to all languages, media formats or markets now known or later discovered.

You waive the rights to inspect and approve the finished product in which your likeness appears.

You agree that you have been compensated for this use of my likeness or have otherwise agreed to this release without being compensated. I waive any right to royalties or other compensation arising or related to the use of the video.

You understand and agree that these materials shall become the property of ThroughFilm and will not be returned.

You can withdraw this consent at any point or get a copy of ThroughFilm’s Data Processing Policy by contacting hello@throughfilm.org

You have the right to withdraw your consent for any of the above at any time and to ask us to remove your data from our records. But please note: if photos and video footage been used in any published materials (e.g. reports) or online (e.g. on social media) then it will not be possible to delete them from those publications or entirely from those online sites. You can also ask us at any time to see what data of yours we hold, and you can also ask us to correct it or restrict what we do with it

How we collect your data

You directly provide ThroughFilm with most data we collect. We collect data and process data when you:

  • Visit the throughfilm.org website

  • Submit a contact form through the ThroughFilm website.

  • Agree to be involved in filming and share information relating to yourself and personal story in the information gathering part of our pre-production process. This takes place either through an in person/phone discussion or over email. This information is then collected for the purpose of helping us plan our approach and filming activities.

  • Agree to be audio and visually captured by ThroughFilm.

  • Sign consent forms for us to keep on file relating to the image capture of you.

Use of the information

We use this information for these purposes:

  • Create films on behalf of our clients that meet the needs outlined in their brief when commissioning us.

  • Create films on behalf of ThroughFilm, to use in marketing or promotional activity of our services.

  • Communicating with you for the purpose of filming preparations or for post filming review.

  • Communicate with you in response to any messages or queries submitted via the website.

  • Internal record keeping.

  • Ensuring permission to use video and photography is granted.

Storage of the information

We will hold the information until the purpose of the reason we collected it is fulfilled, or until a request to delete it is made, in accordance to your rights.

Any personal and physical data you share with us will be stored securely by ThroughFilm for the duration agreed by ThroughFilm and the customer and disposed of safely once it is no longer needed and at ThroughFilm’s discretion.

We will keep your photographs and videos for a minimum of 5 years. Once this time period has expired, we may, at our discretion, securely delete the data from both harddrive and cloud based systems. Whilst we have them we will store them securely.

Security

ThroughFilm will not share your information with anyone outside of the organisation. We take care to ensure your information is stored securely. We do this by taking appropriate steps in our organisation to protect the information collected.

Please be aware that whilst we take precautions to protect the loss or misuse of the data we gather, we cannot 100% guarantee the security of any information you submit, and you do so at your own risk.

Changes to policy

ThroughFilm will review and update this privacy policy to reflect customer feedback and to make sure it complies with the latest regulations.

Your Rights

You may contact us to revoke or restrict the use or collection of the data we gather. If you wish to do so, please email hello@throughfilm.org.

Complaint Resolution

We want to make sure you are happy with how your data is being handled, if you are not happy with how your personal information is handled, or you believe this policy does not comply with legislation, please get in touch with us at hello@throughfilm.org to resolve the situation and we will endeavor to fix any problems immediately.

You can also make a complaint to the Information Commissioner, who is the official data protection regulator in the UK. Their contact information can be found on their website at www.ico.org.uk.

Contact Information

At ThroughFilm, we welcome any feedback you may have in regards to this privacy policy. Please contact us at hello@throughfilm.org